FAQs
1: What’s included on the price?
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| Q: | What's included on the price? |
| A: | Material, fabrication, delivery and installation |
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| Q: | What's NOT included on the price? |
| A: | Demolition, plywood, sink cut out |
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| Q: | What’s your lead time? |
| A: | 4-5 days after we take measurements of your project |
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| Q: | Why do I need to pay for the left over material? |
| A: | If there is leftover, you will be charged at cost only. Whatever it cost us, that’s what you pay for it. |
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| Q: | If I provide the material, can you fabricate and install? |
| A: | Yes, the price is not less than $27.99 sqft |
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| Q: | Can you come to do an in-home estimate? |
| A: | Yes, once you agree with the proposal and confirm your deposit, then we will send a technician to take templates |
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| Q: | I'm not sure if I'm going to hire your company, but I want you to come and give us an estimate |
| A: | Yes, but an estimate fee will be applied. Then once you approve the project, the estimate fee will be credited towards your project. |
| Q: | I’m ready to start the project and hire your company, what’s next? |
| A: | Sign the proposal we sent you, and then forward back to us along with an initial deposit due at signing. You can pay the deposit with credit card as well. |
| Q: | Do I need to give you a deposit at signing of the proposal? |
| A: | Yes, we require an initial deposit at signing before we go and take measurements. |
| Q: | Can you bring samples to my place? |
| A: | Yes, once your appointment and your initial deposit are confirmed, then we could take samples to you on the day we take templates. |
| Q: | Can I go to your showroom and see some samples? |
| A: | Yes, we are located at 12111 Branford St Unit F-1, Sun Valley, CA 91352 Business hours: M-F 8-4pm, Sat 10-1pm, Sundays closed. |
| Q: | Do I need to send you the drawings/dimensions for an estimate? |
| A: | Yes, in order to give you an estimate you will send us a drawing/dimension of your countertops/area you want us to work on. Include backsplash, bars. You can even use the sketch you were provided from your cabinet/tile/contractor company. |
| Q: | How can I send the measurements/sketch to you? |
| A: | Fax: 310-300-0686Email: support@planetstoneglobal.com Take a picture with your cellphone and email it Upload it on our website |
| Q: | Can you provide referrals/reviews of your previous jobs? |
| A: | Yes, check our reviews at www.angieslist.com Upon request clients letters can be shown to you |
